- If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
- Please note that some products are not eligible for a return if the product is “No longer needed”
- For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable).
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
- The product must include the original tags, user manual, warranty cards, freebies and accessories
- The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Mogomart packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (5-7 working days) and it has undergone a quality control (5-7 working days), the expected refund processing times are as follows:
Please note that this policy does not apply to Mogomart Global products.
|Payment Method||Refund Option||Refund Time|
|All||Refund Voucher/ Coupon Code||4-5 working days|
|Debit or Credit Card||Debit or Credit Card Payment Reversal||10-15 working days|
|bKash||Bank Deposit / Mobile Payment Reversal/ Wallet refund||10 working days|
|Cash on Delivery (COD)||Bank Deposit/ Wallet Refund||5-7 working days|
|Mogomart Coupon Code||Refund Voucher/Wallet refund / Coupon Code||4-7 working days|
Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.